Coverage
What this warranty covers
This limited warranty covers genuine Splitflask tumblers purchased from Splitflask.com or an authorized seller by the original purchaser for one year from the original purchase date.
- Defects in materials or workmanship under normal, intended use
- The tumbler body and the lid, straw, spout, seals, and base included with it
- Functional failures that are not the result of excluded damage
Proof of purchase is required so we can confirm the purchase date and seller.
Exclusions
What this warranty does not cover
- Normal wear, fading, scratches, stains, or cosmetic dents that do not prevent normal use
- Damage from drops, impacts, accidents, misuse, improper care, unauthorized alterations, or attempted repairs
- Loss, theft, counterfeit products, or purchases from unauthorized sellers
- Leaks caused by incomplete closure, lid misalignment, residual liquid around the lid, or a missing component when no covered defect is present
- Expected temperature variation caused by starting temperature, fill level, ice, room conditions, or frequent opening
Remedy
How we make an approved claim right
If we confirm a covered defect, Splitflask will choose the most practical remedy:
- Repair the affected product or component
- Replace it with the same or a comparable product or component
- Refund the original purchase price if repair or replacement is not practical
A replacement may be a different color if the original is unavailable. The replacement or repaired item remains covered for the rest of the original one-year period.
Claims
What to send us
- Email hello@splitflask.com with your order number or other proof of purchase.
- Describe the issue and attach clear photos or video that show it.
- Include your current shipping address and keep the product and all of its parts until we reply.
Submitting a claim is free. If a return is required for an approved US claim, we will provide a prepaid shipping label. Please do not mail anything before receiving instructions.
Warranty and returns are different
This warranty covers eligible product defects. If the product is not right for you and is not defective, our separate refund policy explains the current 30-day return terms.
Your legal rights
This limited warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this warranty excludes or limits rights that cannot lawfully be excluded or limited.
To the extent permitted by law, Splitflask is not responsible under this warranty for incidental or consequential damages. Some states do not allow this exclusion or limitation, so it may not apply to you.
Last updated September 10, 2026.
